Shipping & Return Policy

Shipping Information

Processing Time

All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Delivery Times

  • Standard Shipping (5-7 business days).
  • Express Shipping (2-3 business days).
  • Free Shipping: Available on orders above ₹1500. Delivery usually takes 5-7 business days.

Shipping Areas

We currently ship across India. Remote areas may require additional 1-2 days for delivery.

Order Tracking

Once your order ships, you'll receive a tracking number via email to monitor your package's progress.

Return & Exchange Policy

Important Notice About Returns

We do not accept returns on candles due to their fragrant nature. Candle fragrances are subjective and may not last as long as some customers expect. This is a natural characteristic of scented candles and varies based on room size, air circulation, and personal scent sensitivity.

Damage Replacement Policy

We stand behind the quality of our products. If your candle arrives damaged during shipping, we will provide a replacement at no cost to you.

To request a damage replacement:

"To ensure a smooth replacement for any damaged candle, please provide a short unboxing video upon receiving your order. Orders without the required video may not be eligible for replacement"

         Contact us within 48 hours of delivery

  1. Provide photos of the damaged product and packaging
  2. Include your order number
  3. Email us at strawberrytaffyofficial@gmail.com

What We Consider Damaged

  • Cracked or broken candle jars
  • Damaged wicks
  • Broken or cracked containers
  • Melted or deformed candles due to shipping conditions

What We Don't Replace

  • Candles with fragrance that doesn't meet personal expectations
  • Candles that burn faster than expected
  • Minor cosmetic imperfections that don't affect functionality
  • Candles damaged after use

Contact Us

For any shipping or product concerns, please reach out to us:

  • Email: strawberrytaffyofficial@gmail.com
  • Response Time: Within 24 hours

This policy was last updated on September 22, 2025.